hk-online ----- device does not exist

[delboy 0]

Hi,

 

I am trying to set up my camera on hk-online.com

I purchased what I think is a chinese HKVision dome camera DS-2CD2145F-IWS

 

When I put in the serial no. I get a green tick, put in domain name and port all green ticks.

When I go to add the device I get the message device does not exist.

 

Anyone else had this and how did you resolve it?

 

Thanks

D

[almelst 1]

Follow this manual:

http://www.securitytec.co.uk/downloads/Hikvision%20Products/Hikvision%20Help%20Documents/Hikvision%20DDNS%20instructions.pdf

It's an old one , but the procedure is same.

Note: all necessary port must be forwarded : server port, HTTP and RTSP port.

[delboy 0]

I worked my way through this but still when I go to add device to DDNS, in put serial no., domain name and http port. Still get message flash up saying "The device does not exist"

[tomcctv 189]

Hi. It now depends if you have a true hikvision .... Gray market

 

Also hik have changed there setup ..... Try changing the admin passwords before you submit.

[Securame 0]

Where are you from? You need to use the hik-online server given to your continent/country.

 

For example, in Europe we have to use eudev.hik-online.com

[almelst 1]

Did you set camera's DNS servers correctly? I suggest 8.8.8.8 and 8.8.4.4 .