adzyp 0 Posted November 11, 2016 Hi, I was hoping someone could help me here. I’ve had my CCTV setup for about a year now and during that time I have been using the XMeye App to view remotely. As of the past few weeks I have noticed that I can no longer connect to my system using the app. I’m putting this down to me recently upgrading my BT Home Hub to the newer BT Smart Hub. My current network setup is this: DVR is in the loft/attic and is connected to the Internet via Ethernet which is connected to a TP-Link WiFi range extender which is connected to my main WiFi from the BT Hub. This has always been the same setup since installation and worked fine for months. What I have noticed is that if I reset my Router (BT Hub) the app does work briefly after that but then in a day or so it will stop again. This may be due to the DVR auto restarting itself at set times which is an option within the settings. I was wondering if anyone could help me to sort this out? I assume it’s something to do with the IP address which is being assigned or something but then when the box restarts its then using a different one? Just a guess. Thanks Share this post Link to post Share on other sites
tomcctv 190 Posted November 11, 2016 Hi are you using apple or android Share this post Link to post Share on other sites
adzyp 0 Posted November 11, 2016 Hi, I actually have an android phone and an iPhone that this is happening on. Hoping to sort both Share this post Link to post Share on other sites
tomcctv 190 Posted November 11, 2016 Hi, I actually have an android phone and an iPhone that this is happening on. Hoping to sort both Hi remove xmeye and load this one it is more upto data and setup is the same Explorer CCTV by adata ltd https://appsto.re/gb/GESw5.i Share this post Link to post Share on other sites
adzyp 0 Posted November 11, 2016 Just downloaded that but same is happening. I login and get the device list screen but with a red circle. When i click on my device it gives me the 'Logging In' spinner then eventually just gives 'Error Prompt' Login Time Out - errno[-10005] errstr[systemInfo] Share this post Link to post Share on other sites
tomcctv 190 Posted November 11, 2016 When you get the red circle you should drag the page down. But another thing is you are locked into a 3rd party cloud Go to menu on recorder then network then go to log See if you have something like this listed Ipmxeye 34 listed Share this post Link to post Share on other sites
adzyp 0 Posted November 11, 2016 Ok, i drag it down and the red circle goes and now it turns blue, but i still get the same result when clicking on it. I will check the box later. Assuming i do see that in the log, what do i do? Just trying to pre-empt the next move! Share this post Link to post Share on other sites
adzyp 0 Posted November 11, 2016 actually, i hadn't uninstalled XMeye off the phone. Removed that and now it seems to work fine. Although it did take a few attempts the second time i tried to load it. Will try it on Android now Share this post Link to post Share on other sites
tomcctv 190 Posted November 11, 2016 Yes you can't run both on same device Did you check your log Share this post Link to post Share on other sites
adzyp 0 Posted November 14, 2016 Yes you can't run both on same device Did you check your log Apologies for not getting back to you, been a hectic few days! Still haven't had chance to check the log. Been trying explorer over the weekend and its still not great. I'm getting intermittent connection issues, more often than not it wont connect. Then when it does, I get a live feed for about 3 seconds then it just freezes Share this post Link to post Share on other sites
Nokionline 0 Posted June 22, 2022 On 11/11/2016 at 2:15 PM, adzyp said: Hi, I was hoping someone could help me here. I’ve had my CCTV setup for about a year now and during that time I have been using the XMeye App to view remotely. As of the past few weeks I have noticed that I can no longer connect to my system using the app. I’m putting this down to me recently upgrading my BT Home Hub to the newer BT Smart Hub. My current network setup is this: DVR is in the loft/attic and is connected to the Internet via Ethernet which is connected to a TP-Link WiFi range extender which is connected to my main WiFi from the BT Hub. This has always been the same setup since installation and worked fine for months. What I have noticed is that if I reset my Router (BT Hub) the app does work briefly after that but then in a day or so it will stop again. This may be due to the DVR auto restarting itself at set times which is an option within the settings. I was wondering if anyone could help me to sort this out? I assume it’s something to do with the IP address which is being assigned or something but then when the box restarts its then using a different one? Just a guess. Thanks Make sure NAT enabled I can't up many pictures Main menu, go to info go to version, nat status Check status nat status connected and you have a status code If not to connect back to main menu System, net service, last line cloud! Edit by clicking on the pen on the right, enable... it will work thru cloud! Hope this helps Share this post Link to post Share on other sites
tomcctv 190 Posted August 2, 2022 21 minutes ago, Ron Ronald said: Mac computers seem to be the most stable and safest, but if they decide to have issues, then you are in trouble. I don't know what to help you with as I am not using Apple products. But my father found this read https://setapp.com/how-to/use-airdrop-on-mac for you to go through. Your problem with Cloud can originate from anything, starting with airdrop failure and up to anything else. WOW TALK ABOUT YOU BEING CONFUSED Share this post Link to post Share on other sites
