egefl1 0 Posted November 12, 2016 So I purchased a store which came with this camera surveillance equipment and I really like it. My sister which was given the password by previous owner when he visited the store lost it. The owner past and now I have no way to get into the system and I really like it. I called Honeywell for help and they referred me to a tech company which is a Honeywell certified. The problem is the nearest company is 2 hours away from me and they charge me an arm and a leg just to travel and the worst is they told me I have to way too long cause of holidays nearing they are busy and the techs are overwhelmed, which pretty much sounded like they wont make much even after they charging me prime to fix the issue, now I am a computer tech (Windows and Mac) but have no idea about DVR equipment and I did google searches in every possible way and have not gotten a real lead as to how to input a master password. I can Telnet into the DVR and I can open it if I need to but since I don't have the password I can't seem to get past it. I want to be able to see my employees thru my phone and to set it up I really need to know the password. User: admin and the original 12345 pass was changed and hence my dilemma. please help guys, I will forever be in debt. Specs: Honeywell HRG161 Serial # T1726B0021 BTW. I do know and I am aware this is a touchy subject and most will just read and ignore my request for help. I have the equipment and a DVD which has software from manufacturer, Installed it only PC to try to make changes that way and since I don't have a password again I found myself with a dead end wall. Anything anyone needs to ease the fact that is my equipment I am willing to provide but I really need this help since I can record with it cause it works but I can't see my employees from My phone anymore. I am concerned since I used to be able to see if they are ever in need of help. luckily I have not had a problem since I purchased the store and hope never will. I am willing to pay for the help if I need to. Share this post Link to post Share on other sites
trauts14 0 Posted November 12, 2016 Silly question, but have you tried a hard reset? I ma not sure if the Honeywell DVRs have a reset button though. Share this post Link to post Share on other sites
egefl1 0 Posted November 13, 2016 I took the battery out for a few minutes, took the jumpers out and started the machine with no power to drain transistors and no luck I have not seen a reset button Share this post Link to post Share on other sites
mrstan 0 Posted October 11, 2018 did you find the way to reset? I have the exact same DVR with the default admin login password. The default info is: Name: admin Password: 12345 As to mechanically resetting the data, I have not seen a way to do so and the manuals do not examine this either. Honeywell will only give support to certified installers and mine went out of business a few years ago. When I called Honeywell, an interesting question I was asked was if the screen was red and white or black and white... not sure if that is significant or not, but will find out once I speak with the referred service group. There are four jumpers on the system board that I see and have tried all in various configurations to see if one might pull power from the data. There is no "reset button" on the unit. I will try it tomorrow to see if the channels are working, but there is not way to see the recorded data since it is locked out. The only user in my system is the admin so I guess I need to make an operator login as well as defaulting my admin. I am just not sure why it is not 12345. Somehow mine has changed. I was hoping you found the procedure to reset yours. I have called Honeywell and was referred to a local service team to speak with. I will post what I find once I talk to them though to see if it can help you too. Share this post Link to post Share on other sites
Devo 0 Posted September 5, 2021 Hello, Has anyone found away to get around the lost admin password on the Honeywell HRG161? The thing doesn't have a reset button, I've pulled the battery out, taken off the jumpers and nothing help. If anyone knows how to get into Please let know know. Share this post Link to post Share on other sites
Devo 0 Posted September 5, 2021 Just now, Devo said: Hello, Has anyone found away to get around the lost admin password on the Honeywell HRG161? The thing doesn't have a reset button, I've pulled the battery out, taken off the jumpers and nothing help. If anyone knows how to get into Please let know know. Share this post Link to post Share on other sites
