voip-ninja 0 Posted January 30, 2017 Hi all, I'm running Milestone Xprotect Essentials which I originally purchased with 3 years of upgrade coverage. That upgrade coverage recently expired and I'm now running one version back from the latest version as my license key is ineligible for upgrade to the latest version. Which wouldn't be a big deal except I've got a problem currently and I'd like to upgrade to the latest version before I spend a lot of time trying to resolve it. The dealer I purchased the licenses from is no longer in business. What's the process of buying new license upgrade coverage for an existing installation from another dealer? Is it cheaper than just buying brand new licenses? Thanks Share this post Link to post Share on other sites
ssmith10pn 0 Posted January 31, 2017 Where are you located? Share this post Link to post Share on other sites
voip-ninja 0 Posted January 31, 2017 Where are you located? Colorado. Share this post Link to post Share on other sites
Boogieman 1 Posted January 31, 2017 Where are you located? Colorado. essentials is now free for 8 cams or less. Share this post Link to post Share on other sites
voip-ninja 0 Posted January 31, 2017 Where are you located? Colorado. essentials is now free for 8 cams or less. Well that's interesting. When did it happen? Do I just download a new license then? I wonder if that's why after I "upgraded" to 2016 R1 I lost the ability to record MPEG-4 from my Axis cameras. Share this post Link to post Share on other sites
ssmith10pn 0 Posted January 31, 2017 I have a meeting scheduled with the Milestone rep (Thursday). If I can get any insight on your situation I will. Share this post Link to post Share on other sites
voip-ninja 0 Posted February 1, 2017 I have a meeting scheduled with the Milestone rep (Thursday). If I can get any insight on your situation I will. That would be great, thanks! The website indicates that customers who have lapsed on support are able to upgrade to Express for free if they buy 3 years of support at 50% off. I might be interested in doing that. Share this post Link to post Share on other sites
ssmith10pn 0 Posted February 7, 2017 How many cameras do you have? PM me your SLC number. Share this post Link to post Share on other sites
voip-ninja 0 Posted February 7, 2017 I have four cameras and plans for 2-3 more over the next year or so. I will pm you my license # when I return home, thanks very much for your help. Share this post Link to post Share on other sites
ssmith10pn 0 Posted February 11, 2017 essentials is now free for 8 cams or less. It's full of adds and requires registration every year or it stops working. Not really worth it. Share this post Link to post Share on other sites
voip-ninja 0 Posted February 15, 2017 essentials is now free for 8 cams or less. It's full of adds and requires registration every year or it stops working. Not really worth it. That kind of sucks. I sent you back a PM on upgrading to the next version up, it's probably what I would want to do at this point. Share this post Link to post Share on other sites
ssmith10pn 0 Posted February 15, 2017 PM sent back. Share this post Link to post Share on other sites
