[Support] GV 6.11 PTZ hangs when controlled remotely

[febulous15 0]

Hi guys, another big problem here.

 

I'm using V6.11 for my GV800.

 

I have connected a PTZ speed dome camera to my GV800. Locally, it can be controlled flawlessly. The problem is when remotely controlling the focus and zoom, the PTZ camera will hang. (Controlling up, down, left, right wouldn't cause the problem.) Then, the camera wouldn't respond to any command. The only way to get through this is restarting te power of the camera.

 

I already have 2 cases with the same problem. So, any idea? I think it's software bugs

 

Desperately in need for help now....

[kandcorp 0]

The software, network bandwidth, and configuration will probably contribute to poor PTZ performance. What PTZ are you using?

[febulous15 0]

The software, network bandwidth, and configuration will probably contribute to poor PTZ performance. What PTZ are you using?

 

I am using Dynacolor D7722 speed dome. And using Dynacolor protocol @ 9600 bps baud rate. Bandwidth wise, I have tested by means of localhost. Yet, same problem. Seems like nothing to do with bandwidth.

[febulous15 0]

Has anyone found out a solution yet? In desperate need for help here