Hik Connect adding a new device wrong serial

[kamelus 0]

Hi

First i want to thank you all for the time you can spent to help me.

well here is my problem

 

I bought yesterday a Hikvision camera DS-2CD2432F-IW i precise that am living in france.

I connected the camera and modify the Ip Adress in the local page configuration

i can see the camera with surveillance station on a qnap nas.

 

i have tried to add this device on the Hik connect website , after creating a new account and logging i tried to add my device i had to fill the serial number first i took the serial number was on the camera packaging and verified this on the camera page configuration

this serial was refused i got a message that this device was not found

 

i dont know what to do , any idea ?

 

thanks a lot