juliecameron 0 Posted April 8, 2017 Hi Everyone, I have joined this forum to help me reinstall my gDMSS lite for my shop. I have had the system since August However we had a problem with our Virgin Media Router & It had to be replaced , Since then the system will not allow me to view the cctv ( Live Preview) remotely. I have re entered my IP/ Domain & it states it already exists ! I am now stuck on what to do. Any help is welcomed. Thanks in Advance Julie Share this post Link to post Share on other sites
GadgetAssistant 0 Posted April 9, 2017 Hello. A new router would mean that you now have a new WAN IP address. Your ISP or whoever installed that router should be able to share that info with you. Share this post Link to post Share on other sites
captainvideo 0 Posted April 11, 2017 Most likely problem is the ports in your new router are not forwarded to your dvr's ip address .if you had your system professionally installed ,call them .they may be able to forward your ports remotely or stop by to do so .if you forwarded the ports ,then you already know what to do . Share this post Link to post Share on other sites
