HikVision mobile app help off Wifi

[stu_C 0]

hi all

After a long day I have finally got to DVR viewer and playback to work on Hik-Connect wifi, for some reason I still cannot get the app to work outside of my wifi network any suggestions why? Or a way to solve this everytime it tried to load a image just says connection failed thanks in advance.

[zacharyx 0]

Do you have either a static IP or the dvr/nvr set up on HIK-connect or HIK-online??

[GadgetAssistant 0]

Hello. Perhaps there is not enough bandwidth in order to send the cameras out of your local network. 1-2 Mbps is needed for most 4 to 16 camera analog systems and up to 5 Mbps of upload speed is needed for HD systems.

[stu_C 0]

It is Hik-Connect, it seems to work fine over IVMS-4500 on the Cloud P2P but not the normal way :/