IVMS 4200 Issue

[abhishek 0]

We need urgent support in troubleshooting IVMS 4200 software issue.

 

There are 14 Gas stations that are connected with leased line and each station is assigned a PUBLIC IP address.

 

At control room, we have Dell workstation with Windows 7 64 bit OS. We are installing IVMS 4200 software to connect to all remote HikVision DVR and have central monitoring.

 

However, on installing said IVMS software on Dell workstation, we are facing two issues:

 

1. Primary issue: We are not able to connect to remote DVR after giving all necessary inputs (IP Address port number, login and password). We are getting Failed to connect Error[7]. However, when we use browser to connect to DVR, we are able to connect. Please note that we are able to connect to remote DVR using IVMS 4200 from all other desktop PC within same network and outside the corporate network from any PC connected to internet. We have done OS re-installation also just in case if there is any OS issue, but still the issue persists.

 

2. While trying to resolve above issue, we also found that in Account Management section of IVMS4200, the users rights are greyed and we are not able to select/deselect rights. This is happening in the same DELL workstation only; in all other PC there is no such issue. Hope this may give you some indication on the issue.

 

Please note that the said DELL workstation is directly connected to router; can there be network related settings that is preventing this workstation to connect remote DVR thruu WAN/Public IP.

 

Any indication on above issue will greatly help.

[FrankNicklin 0]

We need urgent support in troubleshooting IVMS 4200 software issue.

 

There are 14 Gas stations that are connected with leased line and each station is assigned a PUBLIC IP address.

 

At control room, we have Dell workstation with Windows 7 64 bit OS. We are installing IVMS 4200 software to connect to all remote HikVision DVR and have central monitoring.

 

However, on installing said IVMS software on Dell workstation, we are facing two issues:

 

1. Primary issue: We are not able to connect to remote DVR after giving all necessary inputs (IP Address port number, login and password). We are getting Failed to connect Error[7]. However, when we use browser to connect to DVR, we are able to connect. Please note that we are able to connect to remote DVR using IVMS 4200 from all other desktop PC within same network and outside the corporate network from any PC connected to internet. We have done OS re-installation also just in case if there is any OS issue, but still the issue persists.

 

2. While trying to resolve above issue, we also found that in Account Management section of IVMS4200, the users rights are greyed and we are not able to select/deselect rights. This is happening in the same DELL workstation only; in all other PC there is no such issue. Hope this may give you some indication on the issue.

 

Please note that the said DELL workstation is directly connected to router; can there be network related settings that is preventing this workstation to connect remote DVR thruu WAN/Public IP.

 

Any indication on above issue will greatly help.

[FrankNicklin 0]

Are your public IP addresses static or dymanic. If dynamic you will need to use a DDNS service to link your dynamic IP addresses to a DDNS service.

 

You will also need to forward all the necessary ports from your router to the NVR or camera's located at your Gas Stations other wise the incoming connections will not know where to go.

[abhishek 0]

Our public IP addresses are STATIC.

 

On that same DELL workstation, if we remove the LAN cable (thru which leased line internet is available) and connect to Internet using USB internet dongle, IVMS is working properly. Secondly, if we put that LAN cable to another PC, IVMS is working properly in that PC.

 

This leads us to believe that there is issue with onboard LAN port of DELL workstation. However, please note that only IVMS is not working when connected using LAN cable, rest other application like Teamviewer, accessing DVR using IE/Chrome is working fine. DELL diagnostics says that there is not hardware fault. Any thoughts on this...

[FrankNicklin 0]

Have you tried turning off the firewall on the DELL to ensure it is not blocking any ports, just as a temporary check.

 

As a test you could purchase a USB network adapter probably about $19 from a local store, install that and connect the LAN to it. You will have a new local IP address on that port or you could allocate the IP address from the 'Faulty' inbuilt port just for the purposes of testing.

[abhishek 0]

Firewall is turned off.

 

We have tried USB LAN adapter and software works. We feel there is some issue with on-board LAN settings/driver/etc....hardware should be OK as Internet & other software are working properly. We will do a complete diagnostics tomorrow and update.

[FrankNicklin 0]

OK, try a TCP/IP stack reset for windows, I have seen network adapters do funny things and no reason for it.

 

Do the following: -

 

Reset your TCP/IP settings in Windows 7

 

1. Click Start. In the Search programs and files field, type netsh int ip reset resetlog.txt. In the results displayed under Programs, click the netsh int ip reset resetlog link.

 

Notes:

 

A window with a black background will appear for a moment and then disappear.

Alternatively, press Windows+R on the keyboard to open the Run window. Type netsh int ip reset resetlog.txt and press Enter.

 

When you run this command, it'll rewrite your computer's registry keys use for TCP/IP settings. This achieves the same result as removing and reinstalling the protocol.

 

2. Restart your computer. Click Start, click the arrow next to Shut down and then select Restart.