Hikvision IVMS-4500 verification code help

[badman112 0]

I was using this app on my phone and tablet through the internet all well and all of a sudden it started to ask for the verification code.

I look underneath the box on the sticker and in the menu of the DVR, they are both the same as their are 6 random capital letters. So i enter this in and it says its wrong.

 

The local network runs fine including internet explorer IP but the cloudP2P/Hikconnect through the internet does not work.

 

So far tried to reinstall the programme as its doing it on any device and i have rebooted the box.

 

Please help me i have got it for that reason of viewing online and bow its useless.

[mralarms 0]

Check the nothing has changed with your router. Hikvision does have their Youtube channel with excellent help. Your should check you ports are open that are necessary (google port checker)