kilbixy 0 Posted May 14, 2017 Hi all, new to the forum so excuse me if I need to post this elsewhere. I am posting this out of frustration with a system I recently installed for a client. I usually don't do security camer installations however I completed this job and have run into some issues. Below is a description of the system: 1x Chinese unbranded dvr 8ch 3x Sannce 720p ahd(?) cameras 5x tv-6670 (thats the only branding on them) cameras xmeye app on android phone running marshmallow os I was provided the camera system by the client and installed without issue, I have set up a monitor and have no problems. I then downloaded the app that came with the dvr called Xmeye. On my iphone this works occasionally, however often wont load all the cameras. At best I usually get 3 or 4 camera feeds and then it stops buffering and just wont load them. When I istalled Xmeye on the clients phone I can view all cameras perfectly when connected to the network that the dvr is attached to, However when on a mobile network, the app often loads one or two feeds then gives me a timeout error. The clients internet that the dvr is connected to is fast enough to handle video feeds and doesn't seem to be the issue. I believe I am running into trouble with the app somewhere. I am at a hard point now as I have invested so much time trying to get it to work and nothing seems to help. I am reluctant to buy a branded DVR until I confirm what exactly is stopping the cameras from all loading on the app. ANy help would be greatly appreciated! Cheers guys Matt Share this post Link to post Share on other sites
BradJackson 0 Posted June 16, 2017 Hi Kilbixy, Have you opened the ports on the customers Router to allow access to the app? If the relevant ports are not open the router will not allow you to access the cctv system away from the router that the DVR is connected to. Share this post Link to post Share on other sites
notanexpert 0 Posted June 18, 2017 I had this problem so feel your frustration. The way i did this was: Settings> Net Service> Mobile Reported and Enable And if its set up for motion detect then you need to go to Settings > Alarm > Video Motion > and click the box marked mobile reported. Hope this works for you mate Share this post Link to post Share on other sites
notanexpert 0 Posted June 18, 2017 I meant on the DVR not the app btw Share this post Link to post Share on other sites
tomcctv 190 Posted June 18, 2017 Did you connect all devices using the cloud login or local Share this post Link to post Share on other sites
