camera faulty or dvr not support it confused

[ellabbs 0]

hiya,

 

just bought a hikvision DS-2CE56D7T-IT3Z 2mp camera and mated it to a ( stupid named dvr , very embarrasing to even say its name ) ALIEN MEGA HERO 8 CH DVR.

 

it shows a picture on screen but when i remove all light there is no IR function, i have other hikvision cameras and they have 2 small IR lights either side of the lens , which can clearly be seen at night, the new camera shows no such lights at all. i have ir open in the settings and even when i alter settings and use factory setings ( in cameras OSD ) still no ir,

 

am i missing something or is this camera busted, when i try to zoom in with the ptz controll the picture is lost on screen and comes back after 3 seconds like its just been plugged in or turned on.

 

any advice would be greatly appreciated ,

 

andy

[ellabbs 0]

sorted it guys..

 

i dropped the camera by accident onto the floor and now everything works fine... so , little tip for you guys who cant get their cameras working , throw it on the floor, works wonders..