IVMS 4500 Cannot control PTZ

[zynco14 0]

Hi Guys,

 

Good day! I just need some help regarding the CCTV installed in our place.

 

We have a HikVision PTZ camera, multiple dome and bullet cameras connected to DS-7600 DVR/NVR. We can view all cameras in IVMS mobile app but I'm unable to control PTZ in the said app. When ever i try to control the PTZ it's giving me [Error Code 160000].

 

Hope you can help me out.

 

 

TIA.

[zynco14 0]

Hi Guys,

 

Good day! I just need some help regarding the CCTV installed in our place.

 

We have a HikVision PTZ camera, multiple dome and bullet cameras connected to DS-7600 DVR/NVR. We can view all cameras in IVMS mobile app but I'm unable to control PTZ in the said app. When ever i try to control the PTZ it's giving me [Error Code 160000].

 

Hope you can help me out.

 

 

TIA.

 

The exact model of the DVR/NVR is DS-7608/NI

 

Hope you can help me out. Thanks