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gDMSS Plus or gDMSS Lite - can not hear the person ringing

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Hi there,

 

I have a VTO connected to 2 VTHs and gDMSS app (both tried the Lite and plus Version), but when someone rings at the VTO, smartphone rings, I open the gDMSS, I see picture, person can hear me but I can not hear the person.

 

Both tried in WIFI or 4G ...

 

Any idea what I should be looking at ?

 

P.S. Communication between VTO and VTH is perfect, means microphone at VTO is working fine ...

 

Many thanks !!!

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Never had this problem before check all the settings on the DVR as well as the app, It could be something as simple as downloading the latest version of the gDMSS app.

 

Thanks Brad

Techvison Security Group

www.tvsg.co.uk

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DVD you mean the VTO2000 ?

I already checked and everything is working perfect except this when someone rings and you accept the call, you can not hear him but he can hear you.

 

 

... and I have the feeling like is is specially when I downloaded the last version of the app ... it was working before.

I have those versions :

 

gDMSS Plus Version 3.48.001 (I paid for it)

gDMSS lite Version 3.48.001

VTO 2017-03-05 V3.100.0.0

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