IP camera export .xls file seems to be missing information

[joey54 0]

I have a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE PTZ IP camera. When I do an IP Camera export to save my config information, a .xls file is generated. When I open this excel spreadsheet on my PC all I see are the following two lines:

 

Device Type DS-7608NI-E2/8P Language Type(Chinese:2,Other:1) 1

 

IP Camera No IP Camera Address Protocol Management Port Channel No User Name Admin Password Transfer Protocol

 

Where is the configuration information for the IP camera? Am I missing something?

 

My Firmware:

DS-7608NI-E2/8P v3.4.92 build 170228

DS-2DE3304W-DE v5.4.8 build 170210

 

thx

[tomcctv 190]

I have a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE PTZ IP camera. When I do an IP Camera export to save my config information, a .xls file is generated. When I open this excel spreadsheet on my PC all I see are the following two lines:

 

Device Type DS-7608NI-E2/8P Language Type(Chinese:2,Other:1) 1

 

IP Camera No IP Camera Address Protocol Management Port Channel No User Name Admin Password Transfer Protocol

 

Where is the configuration information for the IP camera? Am I missing something?

 

My Firmware:

DS-7608NI-E2/8P v3.4.92 build 170228

DS-2DE3304W-DE v5.4.8 build 170210

 

thx

 

 

Hi. Sounds like a China copy of a hikvision......... Problem is there is no support......and you can't replace with hik software