Upgrate Hikvision to use Hik Connect

[phenom 0]

Hello guys,

 

First of all there are my devices information :

Model : DS - 7208HWI

Version : 3.0.0

 

I'm trying since 1 week to connect 2 of my hikvision boxs to the hik-connect application. But when i enter the serial number of my devices it's tell me that they're offline...

 

I was using "IVMS-4500" application with ip/domain system but it's not the best way for me ...(it doesn't work all the time i don't know why...).

 

I got another Hikvision device which have the latest version and i'm able to connect this device with the application (very easly), so i guess it's a update version...

 

But when i went on their website, i couldn't find any good version for my device... Nothing is easy with Hikvision...

 

So my questions are :

 

Is it a version problem ?

What can i do to solve this problem?

Do you have any link for the version i need to reach ?

 

 

Thanks a lot for your help

[cctvnerd 0]

Please take a closer look to the name of the dvr. Because thats important to choose the correct firmware. Normally you find more on the bottom of the device.

 

If you have a

 

DS-7208HWI-SH

DS-7208HWI-SL

 

choose this: ftp://ftp.hikvisioneurope.com/Product%20Firmware/Back-ends/Recorder/DVR/DS-72%2073%20HWI-SH%20HFI-SH%2072HVI-SV%20DS-73%2081%2024-ch%2032-ch%20DS-7200HWI-Ex_C/V3.1.6%20build170613/DVR_KN32_EUROPEAN-ML_STD_V3.1.6_build170613.zip

 

or if you have a

 

DS-7208HWI-E2

DS-7208HWI-E1

DS-7208HWI-E2/C

 

choose this: ftp://ftp.hikvisioneurope.com/Product%20Firmware/Back-ends/Recorder/DVR/DS-72%2073%20HWI-SH%20HFI-SH%2072HVI-SV%20DS-73%2081%2024-ch%2032-ch%20DS-7200HWI-Ex_C/V3.1.6%20build170613/DVR_K32_EUROPEAN-ML_STD_V3.1.6_build170613.zip

 

In the Release Notes of that Version they wrote about the compatibility with the new HikConnect service

 

ii. Newly support Hik-Connect(HC) function, support HC functions like playback, live view and

alarm push. HC function is not enabled by default.

iii. Support HC domain name service.