hikvision app connection issues

[nickmcdoug 0]

hopefully someone can give me a little guidance with some issues I'm having with a hikvision nvr (ds-7732ni-e4/16p) and the hik connect app.

 

I've done a fair bit of reading up and just can't seem to work out what I'm missing.

 

the app works fine when on wifi to the network that the nvr is connected to but will not connect when on any other wifi or mobile network.

i have been into the router (bt homehub 5) and set up port forwarding but still cannot seem to get the app to connect, is there anything I'm missing?

 

I've attached some screenshots for info.

[GadgetAssistant 0]

Hello. Are you using the IP address or the P2P code?

[nickmcdoug 0]

im not entirely sure to be honest.

 

i think the ip address, the hik connect app says

adding type - ip/domain

alias - dvr

address - 192.168.1.123

port 8000

 

thanks

nick

[nickmcdoug 0]

deleted

Edited September 11, 2017 by Guest

[nickmcdoug 0]

deleted

Edited September 11, 2017 by Guest

[nickmcdoug 0]

config

Edited September 11, 2017 by Guest

[tomcctv 190]

Hi. Please edit all your pictures ..... Remove them all as you have opened all your settings to everyone.

 

 

Setup manual. BT hub is easy to portforward. And you will have a static address.

 

Go to my IP

www.myip.com

 

And Wright down the IP address shown on top of the page ......that is your external IP DONT post it on here.

 

We're are you based

[nickmcdoug 0]

setup manual?

 

i am based near glasgow

 

i followed a guide to port forward for the home hub so that should be set up!