Hikvision 7108-HWI-SH/SL crashes to factory default

[almelst 1]

Few days ago, several 7108-HWI-SH/SL DVRs which I installed crashed and reset to factory default settings. IP/TCP became DHCP, admin password changed to default, also all other settings.

Interesting thing is that it happened probably the same day ,I can't be sure, because people called as soon they discovered the fault.

 

Did anybody encounter the same problem?

It looks like there is some malware on internet, specialized for Hikvision DVR.

[tomcctv 190]

Hi it started last week...... hik have posted a ivms update as of yesterday.

 

But I would look at a 3rd party remote app for your customers and use new passwords and ports .... also remove 80 port forwarding

 

 

New hik app I guess will only have a few days before that has problems as well.

 

Not good for your customers and I would change which recorder you use

[almelst 1]

Hi it started last week...... hik have posted a ivms update as of yesterday.

 

But I would look at a 3rd party remote app for your customers and use new passwords and ports .... also remove 80 port forwarding

 

 

New hik app I guess will only have a few days before that has problems as well.

 

Not good for your customers and I would change which recorder you use

 

Which ivms are you thinking of: 4200 or 4500 ?

I think it has nothing to do with remote app. DVR has changed its settings to factory default. Did you have a case like this?