LesBooth20 0 Posted January 11, 2018 Hi I have a 4 channel CCTV system, the DVR is accessed via a wireless LAN using an IE8 browser on Win 7 64bit O/S. Today I have installed a microphone on one of the channels and enabled audio within the DVR. When I search for a particular time slot the video plays but no sound. However when I attempt to backup the time slot I firstly get a message "Codec component is required for other media player. Do you wish to download the codec set up file ?" I agree to the download and when I subsequently access the backup file on my PC the sound & video play OK. I'm guessing it's something to do with the browser - I know it's archaic I can't access the DVR using Google Chrome. Any ideas how I can get sound to play back on the search function please ? Thanks Les Share this post Link to post Share on other sites
topchips 0 Posted January 13, 2018 Hi What format is your dvr recording on? try using the player software for your DVR alternatively use Dahua's smart pss https://dahuawiki.com/images/Software/SmartPlayer/general_player_eng_win32_v3.41.0.r.161031.zip hope this helps Share this post Link to post Share on other sites
LesBooth20 0 Posted January 13, 2018 Hi Not sure I understand the question. When I backup the files to my PC they are in AVI format with which I have no problem. It IS the DVR software that I access via the browser. I tried unzipping the file from your link and get this result "Unzipped file C:\Users\new\Downloads\general_player_eng_win32_v3.41.0.r.161031 (2)\General_Player_Eng_WIN32_V3.41.0.R.161031.exe of size 14744919" - but I can't find any exe file extracted . I was expecting to find something like general player.exe or should I be looking for something else ? Thanks for your help. Les Share this post Link to post Share on other sites
yangooo 0 Posted January 15, 2018 Clear all dahua plug-in and cookies and install that plug-in again, if still can not solve it , try IE Share this post Link to post Share on other sites
tomcctv 190 Posted January 15, 2018 Hi. No point loading dahua software if you don’t have a dahua. A lot of cheap DVRS will not play audio until it is burnt off What is audio like in live view Share this post Link to post Share on other sites
LesBooth20 0 Posted January 15, 2018 No sound in live view on PC - however sound works well on live view and playback when viewed using SuperCamPro on my Ipad mini. Share this post Link to post Share on other sites
LesBooth20 0 Posted January 16, 2018 Don't know if DVR is Dahua - no identifying marks on DVR or packing box. Have googled serial No. 2304SES1101240098 but with no result - anyone recognise this type of serial number ? Share this post Link to post Share on other sites
