IVMS 5200 alarms inputs fail

[kikibalustrada 0]

Hello everyone,

 

I bought 4 licences of IVMS-5200, for 4 different locations. On all of them i have a problem with receiving alarms from NVR. First it worked, but after sometimes it stops working.

 

After i reinstall the software it works for one day most, after that, the alarms from NVR in E-map are not displayed anymore.

 

All services are running, i checked for all of them to be started. The alarms are working on NVR, but not on IVMS-5200.

It's the same problem in every locations. Computers are new, windows 10 licence, everything looks clean. In IVMS 5200, the E-MAP is working fine, and with no error message it suddenly stops.

 

Do you have any recomandations or solutions with what to do?

 

Thank you,

kiki