mcmental 0 Posted April 20, 2018 Morning all, i have just installed my new dvr and im struggling with a couple of bits so im here asking for help. i had the email setup so it sent me an alarm if the motion detected anything this just send an email telling me which camera but i was wondering if theres a way to send a snapshot? im using explorer app and that gives me the option but it doesnt do what it says on the tin!! now i noticed this morning that not 1 of the cats on the street have triggered it to send me an email so i went into the menu and now it tells me my email username is wrong( it was right last night when sending emails to me) im using a tiscali email address with port 587, itried to use my gmail address but it didnt work at all. i have virgin internet at home. any ideas please???? Share this post Link to post Share on other sites
mcmental 0 Posted April 24, 2018 still struggling with this, i have now tried gmail,tiscali,virgin email accounts, even tried setting the dns after speaking to @tom. every one of them tells me wrong username. will i be best doing a factory reset on the box and starting again? thanks in advance chris Share this post Link to post Share on other sites
tomcctv 190 Posted April 24, 2018 Hi. Which user name are you using.... it should be your google user account. Enable SSL or TLS: should be white. SMTP Server: smtp.gmail.com. SMTP Port: 587. Sender Address: < sender's email > Sender Password: < sender's email password > Recipient Address: < any email > Attach Picture: < white > Interval: < any from the option Share this post Link to post Share on other sites
mcmental 0 Posted April 24, 2018 well i give up now, ive followed everything and still get username error. enable is ticked changed passwords got correct smtp correct port rebooted router and dvr no option to tick pictures Share this post Link to post Share on other sites
mcmental 0 Posted April 27, 2018 still no joy if anyone can help? Share this post Link to post Share on other sites
mcmental 0 Posted April 30, 2018 well i changed my email password then i went back to the dvr and put the new password in and it started working, well for about 10 mins then it told me wrong username again. any ideas please??? Share this post Link to post Share on other sites