Avigilon 6.8.4.0 / Axis P3367-VE Motion Detection Issues

[clementsj 0]

Hello, I am new to the forum so I am hoping for some help. I work for a school district with 59 schools and 7 admin buildings all running Avigilon 6.8. We have a mixture of about half Axis P3367-VE cameras and half Avigilon 5w/9w/12w cameras. We had to set up multiple motion detection boxes at the top of each Axis camera in the Avigilon software to make up for the loss of detection the Axis cameras suffer from from about 20 to 30 feet away from the camera. Everything worked great for the last 2 years. We just upgraded to ACC6 and now we are unable to configure the motion detection boxes the way we want. We set a default box that fills the whole view which works as expected. Motion detection falls off about halfway up the screen so when I added the first smaller box at the top and adjusted it's settings, it also affected the main default box and everything stops recording.

 

I have been on the phone with Avigilon for the last 2 days with no fix. We have tried everything but it looks like ACC6 points it's motion detection settings to Axis's "Motion Detection 1" even though there are 4 different applications to choose from. 4 being the latest and greatest which incorporates pixel motion detection. We also tried disconnecting the camera and adding it back in using the ONVIV driver with no luck. Any help will be greatly appreciated. We have lost recordings on about 2000 cameras and no way to go back to ACC5 where everything worked.

 

Jim

[ssmith10pn 0]

Subscribing,

Are the Axis cameras on the latest firmware?

[ericq 0]

Jim,

Have you tried adjusting the motion detection settings in the web interface of the axis camera, can't remember the option but something like object size parameter

or sensitivity? In my experience with Axis and ACC, i usually max out settings in acc for sensitivity and lower threshold and then if need be adjust as well in

the web interface. I'd also, highly recommend getting the avigilon local sales engineer involved to come onsite and assist as well to help escalate the issue with support.

PM me if you need assistance in getting in touch with the right engineer.

[clementsj 0]

Subscribing,

Are the Axis cameras on the latest firmware?

 

Yes, we upgraded all Axis cameras in the district to the latest firmware. We also tried downgrading the firmware back to the earlier version we knew worked.

[ssmith10pn 0]

Have you contacted Avigilon Tech support yet? They will bend over backwards to solve the problem.

[clementsj 0]

Jim,

Have you tried adjusting the motion detection settings in the web interface of the axis camera, can't remember the option but something like object size parameter

or sensitivity? In my experience with Axis and ACC, i usually max out settings in acc for sensitivity and lower threshold and then if need be adjust as well in

the web interface. I'd also, highly recommend getting the avigilon local sales engineer involved to come onsite and assist as well to help escalate the issue with support.

PM me if you need assistance in getting in touch with the right engineer.

 

 

Yes, we have tried that as well. Also tried removing Motion Detection 3 and 4 applications to see if they were running in the background even though they show "Stopped".

I have been in contact with tech support and they are helping as much as they can. I just wanted to see if anyone else was having the same issues and if they had resolved them. I'm no longer convinced it's district wide as some of the schools are working fine and some are not. They are doing everything they can short of rewriting the software, which I would to give my input on lol.

[networkassociate 0]

Hello,

 

I'm having the same problems with our new Avigilon ACC6 install and Axis M3004-V cameras, motion detection on the Avigilon misses the top half of the view. However, looking at motion detection on the camera itself, it works really well.

[clementsj 0]

I guess Avigilon fixed the issue but it takes a while for the motion detection boxes to settle down.  At first when we set them up, the red "motion overlay" did not match up with where we put the new boxes.  I checked them a week later and now everything is working fine.  We put the first detection box as a default which fills the whole screen with sensitivity set at 3 clicks down from max and threshold up 5 clicks up from minimum then 8 smaller detection boxes towards the top of the screen to fill in where the detection falls off and set the sensitivity down 3 clicks from max and threshold 10 clicks from minimum and now it's working perfectly.  We get correct motion detection within the entire camera view.  Did not have to change anything on the camera itself.  Check out the attached pic.  I have spoken with Avigilon to see if there is a way to set this as a default for Axis cameras but have not heard anything back.  We have 4 different models of Axis cameras throughout the district and they all work great now.