mmpaa786 0 Posted May 18, 2018 Hi, Wondering if anyone can help with my support query. I'm having problems accessing my CCTV system remotely. I am using DDNS service which was originally set up via a remote assistant from the company i bought DVR system from. I am using www.noip.com for my DDNS access for my home CCTV system, it has been working great for around 6 months and only just recently stopped working. I can no longer view my CCTV remotely. I checked the DVR settings and the URL on the DVR is www.no-ip.com but when you access the URL on a computer it automatically directs to www.noip.com so not sure if this is meant to be like this, I am unable to change this and can only select whatever options are already available on the DVR. When i test the connection it states "unknown error" and in the network settings, it shows DDNS "unconnected". I have double checked the username, domain name and password and this is all correct. The DVR shows connected to the network. I have also logged into noip.com and checked that the hostname is active and ensured external IP address is correct. My router settings haven't been changed and remain untouched. Not sure what is causing the DVR to show DDNS unconnected? any advice on this would be appreciated. I can attach screen grabs of the DVR settings if required. Many thanks in advance, Maz Share this post Link to post Share on other sites
tomcctv 190 Posted May 18, 2018 Hi. I would do a quick test first and use your external ip along with the port number of your dvr and see if it works. As your ddns was setup via 3rd party the account might of been deleted Share this post Link to post Share on other sites
mmpaa786 0 Posted May 18, 2018 Hi Tom, Thank you for your reply. If I understood you correctly, I typed my external IP address on Internet Explorer and it came up with "This page cant be displayed" External IP is 82.24.247.248 also tried the IP address followed by : and Port number but fails to display page. Share this post Link to post Share on other sites
tomcctv 190 Posted May 18, 2018 Hi. Are you using app or just looking to get pc remote view ? What dvr do you have and which apps are you using Looks like your on virgin media Share this post Link to post Share on other sites
mmpaa786 0 Posted May 18, 2018 Hi, Yes that's correct my internet provider is virgin. The DVR is called Zxtech blue 8, details for DVR can be found in the link below: https://domar.com/zxtech-blue-8-channel-hd-hd-mi-full-d1-dvr.html I'm using video defence app on IOS and I also use internet explorer using the hostname created via www.noip.com Share this post Link to post Share on other sites
