Hikvision DS-2CD2032-I assistance

[dar124 0]

A couple of years ago I got a Hikvision DS-2CD2032-I camera. I ran a network cable up thru my siding and got a POE injector and got everything set up. I tried the Hikvision software, but ended up using iSpy to have the camera record to my WHS 2011 server and I used the iVMS-4500 app to view the camera on my phone. Every month or so I would delete the recordings from the folder on my server. Everything seemed to work fine, but one month I noticed that there weren't any new recordings on my server. I also wasn't able to use the app to view the camera from my phone.

 

I went thru a bit of troubleshooting, and am thinking that the issue is related to the DDNS upgrade that required devices to be registered at hik-online.com. I went thru the steps on the site, but haven't been able to register the camera. Below are some screen shots of the pages / errors that I'm receiving. Hopefully someone can give me some direction / assistance.

 

 

These are the pages that come up when I go to "www.hik-online.com/dar124".

 

 

 

 

 

 

Then when I go to the new "www.hik-connect.com" site and log in to try to add my camera with it's serial number I get the error that the device is offline.

 

 

 

 

The camera still lights up red at night, so I know it's getting power. I did borrow a new POE injector from work and I get the same results. I'm trying to avoid removing the camera from the house, as it was kinda tricky to get everything wired up behind the siding. I would also be ok w/ doing some sort of "reset" on the camera and starting the config from fresh from the beginning (if that's possible??)

 

Thanks in advance for any help with this.

[topchips 0]

Hi

 

The Hik ddns server is being discontinued, so you will need to update your camera Firmware for you to enable the Hik connect function,if your model camera allows this , its almost like a P2P connection, camera must have this function for it to work on the Hik connect server

 

other option will be do get a new Hikvision NVR with the Hik connect function on , all the new models will have this , then connect the camera to the NVR and view the NVR on the app

 

also you could purchase a ddns domain , through dyn.com for example then do port forwarding on you router (if your ISP allows ) and view your cameras remotely that way, I would recommend changing the default port of 8000 and use a secure password, but it will work

 

hope this helps

 

regards

[dar124 0]

Thanks for the reply topchips.

 

I'd like to keep the setup like it is w/ using the iSpy software and having the camera record to my WHS server. I'm sure I could google a bit ... but what would be the best / easiest way to update the firmware so that I would be able to use HIK Connect??

 

I'm pretty sure I updated the firmware when I first got the camera, but that was a few years ago. I'm hoping that I don't need to remove the camera from the side of the house where it's mounted??

[51cent 8]

I recall if the serial number has cch in it, it is a Chinese market camera and you will brick it if you update it.If it has WR in the serial number, it is safe to update it.

[dar124 0]

I'd have to check to see what the serial number is, but I know it is not the Chinese version. I made sure it was the American version back when I bought the camera.

[dar124 0]

I just checked and the serial number does have a "WR" in it. And it currently has the v5.2.0 build 140721 software installed. So I should be good to upgrade if there is a newer firmware out there??

 

Any suggestions on the best way to upgrade the firmware??