narinesa 0 Posted September 13, 2018 My NVR is pre-populating: Device name Camera name with ++++++++++ Therefore I am not allowed to access or select my cameras. Motion detection email is from ++++++++++++++ But that is not what I have in my email setup. I did a factory restore then I upgraded to the new version 4 and still the same problem. Thinking it is a virus. How to fix ? Share this post Link to post Share on other sites
narinesa 0 Posted October 10, 2018 There is a software tool to re-create a system security key password using the serial number and system startup date. I cannot find the link for this download. SADP does not work and also needs a password Share this post Link to post Share on other sites
narinesa 0 Posted October 23, 2018 Problem identified - a virus in the GUI interface - not in the os If the nvr is started up going through GUI wizard, then the virus takes control of the nvr and not allowing any change or configure. If the nvr is started up and EXIT the GUI, then the nvr is normal with user control Working with Hikvision R&D to fix the issue. Share this post Link to post Share on other sites
