bounce 0 Posted September 18, 2018 Hi MY installer installed a Samsung CCTV NVR, the brand begins with H I cant remember exactly the name of it. We are using wisenet mobile app to view it on our phones, but it only seems to work when on the network, when we are off wifi it doesnt show the cctv, however it seems to recognise the different camera names he setup for each camera... The funny thing is it works on his samsung android phone but didnt work on my htc android or my wifes new honor android phone, so he said i need a new phone...which i have bought, but still no joy! I have the new one plus 6 android phone on o2... Any reason why it would work for him and not us? I have got someone to login to our cameras from their laptop and it works at their house...but doesnt work on our phones.... Share this post Link to post Share on other sites
jeromephone 6 Posted September 22, 2018 what ports do you have open on your router? the mobile app for phones may be different than the one used for a pc. look on you mfgs info for port settings and software levels required for mobile devices Share this post Link to post Share on other sites
bounce 0 Posted September 23, 2018 I will have a look, however it works on my installers mobile. Which is strange as to why it doesnt work on mine... Share this post Link to post Share on other sites
tomcctv 190 Posted September 23, 2018 I will have a look, however it works on my installers mobile. Which is strange as to why it doesnt work on mine... Hi if it works on your installers mobile then you don’t need to do anything with your recorder or network. You only need to copy settings on installers mobile Share this post Link to post Share on other sites
bounce 0 Posted September 23, 2018 Yeah we tried that and no joy Share this post Link to post Share on other sites
tomcctv 190 Posted September 24, 2018 Yeah we tried that and no joy Then get shut of your installer If it works on others it will work on yours. Has your installer given you recorder admin ? Share this post Link to post Share on other sites
bounce 0 Posted September 24, 2018 Yeah we tried that and no joy Then get shut of your installer If it works on others it will work on yours. Has your installer given you recorder admin ? Yep he has, still doesnt work Share this post Link to post Share on other sites
jeromephone 6 Posted September 24, 2018 Do you have the same level of software on your phone as his? Share this post Link to post Share on other sites
bounce 0 Posted September 24, 2018 Do you have the same level of software on your phone as his? Exactly the same applicatio - Wisenet mobile app.. Only difference is, he has a samsung, i had a htc one m9 but then change to the latest one plus 6 phone as it didnt work on htc. His network is EE mine is o2. Share this post Link to post Share on other sites
tomcctv 190 Posted September 24, 2018 Do you have the same level of software on your phone as his? Exactly the same applicatio - Wisenet mobile app.. Only difference is, he has a samsung, i had a htc one m9 but then change to the latest one plus 6 phone as it didnt work on htc. His network is EE mine is o2. Still sounds like a admin problem . Are you using the same admin password as your installer ? Share this post Link to post Share on other sites
bounce 0 Posted September 25, 2018 Yes everything the same. After doing some research, it's O2. They block the ports that cctv use so the only way around it is using a vpn! Share this post Link to post Share on other sites
tomcctv 190 Posted September 25, 2018 Yes everything the same. After doing some research, it's O2. They block the ports that cctv use so the only way around it is using a vpn! Hi. No that is not the case .... since the ports on your recorder can be set to anything .so how would o2 know what port to block. After connecting not one or two cctv to 02 but well over a 1000 I know 02 EE. VODA don’t block ports. Your installer ... is he a company or just a friend Your home internet ... who is it with and how are you keeping the IP address static Share this post Link to post Share on other sites
bounce 0 Posted September 25, 2018 Yes everything the same. After doing some research, it's O2. They block the ports that cctv use so the only way around it is using a vpn! Hi. No that is not the case .... since the ports on your recorder can be set to anything .so how would o2 know what port to block. After connecting not one or two cctv to 02 but well over a 1000 I know 02 EE. VODA don’t block ports. Your installer ... is he a company or just a friend Your home internet ... who is it with and how are you keeping the IP address static It seems to work with a VPN when not on wifi which is very strange but not without VPN. I called O2 customer service and they are the ones that said some CCTV doesnt work on O2... The installer is a company and friend... Any other ports that could try? Share this post Link to post Share on other sites
