help with remote viewing

[bbqbrisket 0]

After some new equipment was installed we are unable to remotely view security cameras from the DVR.

Via local network they are visible. When attempting to connect remotely, a login page appears .. This didn't before as it went straight to the image viewing. Now even after logging in all we get is a blank screen with a left column showing the individual cameras. Clicking on those does not bring up an image.

Can post pics of settings if needed.

Thanks for any help.

[tomcctv 190]

viewtopic.php?f=5&t=57047&p=308883#p308883

[Excalibur 0]

Best post the pics. As much info as possible please.. i.e.: left column showing the individual cameras, etc

[bbqbrisket 0]

So if you log in to my ip (whatsmyip) from my pc it is: 73.226.173.54 (you can try this)

What I'm seeing is my login page. Which makes me think the port is open.

If I actually in, I see the screen attached below. If I select a camera, nothing happens or a blank screen shows up.

[Excalibur 0]

Don't know if it helps but I had similar blank screen on my local network. If I recall correctly the solution was to use either I.E. (with warnings etc disabled) or Chrome with I.E. plugin.

[bbqbrisket 0]

Thanks for your response but my issue is with remote viewing not local network

[tomcctv 190]

Thanks for your response but my issue is with remote viewing not local network

 

 

The answer is the same as in your other post

 

Using pc away from your local network you need to use the network serial number

This is found on your mobile device on XMEye

[bbqbrisket 0]

Not using or going into PC remotely. PC is out of the loop. I'm Going directly to DVR via a router.

[tomcctv 190]

Not using or going into PC remotely. PC is out of the loop. I'm Going directly to DVR via a router.

 

 

So both your threads are pointless .... pictures of pc software are useless

 

Instead of arguing why don’t you post what you actually want.

 

As far as your posts ..... you can’t access your system on your pc

 

I am 5000 mile from you .... and if you listen to instructions YOU TOO can see your garage door like I can.

[bbqbrisket 0]

Oh, cool so most everything is set up correctly if you can see. I do have a learning disability and do not want to be argumentative so I apologize if I sound like I am. So it is very difficult for me to understand and process instructions and I'm still not clear what I have to do on my end.

I have always thought "programs" were for computers and "apps" were for devices like phones.

Are you saying I should uninstall the app on my phone and then reinstall it? I don't know of "Administrator" access on my phone.

Maybe you can simplify for me a little more.

Once again I do appreciate the help you are providing me.