Genetec

[bpzle 0]

Long time no talk my dudes. I'm taking over a very large Genetec project soon. I'm booking classes to be certified but I wanted to check in and get some feedback. What have I gotten into? What are your experiences? Reliability? User friendlyness? Any quirks?

 

I'm still waiting on an enterprise demo key since my morning request... So far I am not impressed with their sense of urgency! I tried calling them, left a message. Tried online chat, the lady said she would inquire about getting me a key and then disconnected the chat. Lol! Oh boy...

[prairietech 0]

I've been certified with Genetec video and access control for several years now and think you made the right decision. I always deal direct with tech support and usually the wait time is fairly short. Or they will call you back instead of sitting on hold. Tech support generally will want to remote into the system and they normally have a solution fairly quickly. Don't be discouraged by the initial call center. Once you get certified and an ID number, calling for technical support is a different environment.

 

The software can be overwhelming at first. There is a lot of flexibility and that means lots of modules to sort through.

The video side is very robust, mostly simple and seldom causes any issues. The door access side does have it quirks but that is mainly due to third party vendors of door controllers not playing nice at times. I never know how complicated unlocking a door could be!

[bpzle 0]

Good info. I appreciate the detailed response! I'm assuming they are like other VMS solutions and have analytic plugin options. I'm specifically looking for leak detection. Any insight?

[prairietech 0]

Good info. I appreciate the detailed response! I'm assuming they are like other VMS solutions and have analytic plugin options. I'm specifically looking for leak detection. Any insight?

 

Leak detection? Like in a memory leak or water leak?

[bpzle 0]

Water/ gas/ chemical/ oil, etc

[prairietech 0]

Water/ gas/ chemical/ oil, etc

 

You would need to provide that actual detector for the substance you want to detect.

Then an input device would need to connect the sensor into Genetec. We use HID products and they have a input module V200 that has 16 supervised inputs. I believe these are all dry contact inputs so a simple normally open or closed will work.

Once the V200 is installed as an entity, you can send emails or on screen notifications to computer work stations that are monitoring the system.

 

But is this all you want Genetec to do? Any cameras or door control? The V200 is normally used with a Cloud Link. The Cloud Link supports door controllers and is a self contained microcomputer that communicates with the main Genetec directory server.

 

But if all you want to do is monitor gas, oil, water, etc., the Genetec software is an extreme overkill.

[ak357 0]

Water/ gas/ chemical/ oil, etc

Welcome back Brandon

[bpzle 0]

But if all you want to do is monitor gas, oil, water, etc., the Genetec software is an extreme overkill.

 

We have sensors. Analytics will be to fill in the gaps or in many cases create redundancy either as a backup or to verify issues and draw attention.

 

Unfortunately I can't share many details at this time.

 

Still trying to get a friggin license key! After many calls/ emails... Finally got regional reps name. I need to start playing in my lab asap. Very frustrating.

 

 

Hello Alex. Hope all is well and you are keeping warm up there.

[bpzle 0]

Finally got what I needed on Friday. Just finished standing up a demo SC server with mobile service... Ya I can see what everyone was talking about with the UI.... Didn't have to call or email anyone though! Sales guy didn't think I could do it alone.

[ak357 0]

Do you like it?

[bpzle 0]

Do you like it?

 

I'm too green with it to be able to pass a fair judgement. So far I agree with everything I've read about it though. The UI needs an overhaul. But to be fair, so do most software suites at an Enterprise level. Looking at you VMware, SolidWorks, Microsoft, Cisco, Iconics.. Theres so many features I can see how it would be a challenge to make easily digestible. However, there's crap scattered everywhere. Login into this browser page, open that app, go to this tab, no not that tab.. click that vague icon that doesn't remotley resemble anything it actually does. Its a learning curve. I just wish things were more unified.

 

From what little I've scratched the surface, lots of potential. Lots of IT friendly security features and audit trails. Very powerful. Trunk slammers and home users need not apply.

[ak357 0]

Have u try Avigilon lately?

Learning curve about 2 min:)

[bpzle 0]

Lol yes I know Avigilon well. That's who spoiled my opinions of what a VMS UI should be