User Manual

[starlite4 0]

Hi Guys

My first visit to this site, hope you can help. I have purchased a Viper Pro 5 in 1 DVR. In the package is a 2 page starter user guide.

Would any one know where i can get hold of the full user guide. uk version. I think it originates in China.

I purchased DVR from AAA cctv Manchester but they are not giving any feedback on the issue.

Cheers Mike

[tomcctv 190]

Hi. Mike.  Here is the full uk manual.   https://support.qvisglobal.com/hc/en-us/article_attachments/360009055132/Viper-DVR.pdf

[starlite4 0]

Hi tomcctv

Thank you for your speedy reply, very much appreciated.  I have downloaded the link. However this is not the one, maybe i have missed something.

The only thing i can see is that i did not describe it accurately. Its a Viper Pro 5 in 1 Hybrid DVR. Thanks again if you can help.

Cheers Mike

[tomcctv 190]

Hi. Mike. That is the viper hybrid manual.

i don't know what aaa sold you. What app are you using for remote view ?

i took a look at there site  to see which units they offer. ......I see they use pictures from this forum as there own ...so that says a lot about the company if there can't post there own.

 

the screen shots in the manual .... Are they the same as your screen.

how much did you pay for your recorder ? 

[starlite4 0]

Hi sorry its taken so long to get back but after your questions i got to thinking a bit and decided to contact qvis at the link you gave me.

I sent them photos of the dvr which has Viper pro logo on front and a couple of screenshots of the menu screens.

A guy called Matt replied to me saying this is definitely not one of their dvrs. mmmmmmm

I am not really sure where i go from here, are AAA Manchester selling copies, are they advertising this illegally. Or are they allowed to do this.

Nothing on their website stated that these are not the real thing.

Maybe i should ask Trading Standards. What do you reckon. See attached.

Cheers Mike

[tomcctv 190]

Hi. Mike 

just like Matt I can also say it's not a viper. But unfortunately a manufacture or seller can call a recorder anything they like.

yours is a no name China h264 unit.

can I ask why you bought a 5 in one unit ....will you be using IP cameras ?

looking at there prices on there website I would ask for a full manual and spec sheet 

if they don't send it back

[starlite4 0]

Hi

Well the reason i bought a 5 in 1 unit is simply that i am totally inexperienced. It appeared to be a cheap enough system at a couple of hundred quid,, and if  i am honest i don't even know what makes a 5 in 1 as opposed to a 4 in 1..

My wife's car was vandalised twice outside our house and i simply had to try and do something about it so my Son talked me into security system with 3 dome cameras which connect via bnc, and this dvr.

My son helped me to get the system running, and all cameras actually work, But. on the bottom left of the monitor for camera 3 a red triangle has appeared, which when clicked on, pulls up a split screen. Headed Error Status.

The left of this screen says alarm exception, underlined by Motion. And the right of the screen says Information channel ID underlined by the numbers 1.2

This is the main reason why i wanted to aquire a proper manual so that i could possibly View faults.

However In view of what you have so very kindly helped me with so far, i think its time to Visit the Shop and have a friendly chat with the Manager.

Cheers Mike

 

[tomcctv 190]

Hi. Mike. Your problem sounds like a resolution problem.

some low hybrids take a number of types of cameras tvi CVI AHD but the recorder might only be limited to 1 or 2 MP .......if you have everything set high or at its best you could be limiting what system can do.

set your cameras to 15fps and set them to medium and see how it goes.