Remote access software

[RadioJohn 0]

Dear folks

I have an HD iDVR H264 recorder, which is designed to be used on the XMEye cloud. The problem is that the cloud service takes an unfeasibly long time to connect, and change between cameras. I can access the machine directly on the network with Windows 7, and all is well. I use DynDNS, and can access the system from outside the network on a pc without using the cloud service - this is also OK.

When I try using either Safari, Chrome or Firefox browsers for access from my iPhone, the DVR refuses the password and won't allow access. I have tried numerous viewers from the AppStore, none of which will even connect to the machine. Anyone got any ideas please? I'm fast running out of options I can think of...

Thanks in advance and happy new year - John.

 

[tomcctv 190]

1 hour ago, RadioJohn said:

When I try using either Safari, Chrome or Firefox browsers for access from my iPhone, the DVR

Hi. You can’t connect via your iPhone browser you have to use the app 

xmeye is the iPhone app you should be using 

how are you using there cloud if you have setup a ddns account ?

[RadioJohn 0]

3 hours ago, tomcctv said:

Hi. You can’t connect via your iPhone browser you have to use the app 

xmeye is the iPhone app you should be using 

how are you using there cloud if you have setup a ddns account ?

Firstly, it appears the DVR has an internal webserver, as if you enter its default IP address into explorer, you can gain access to video, as well as machine settings. This is how I use it at home. In settings, I have fixed its IP address to a 192.168.1.11 (static).
I have a (paid for) DDNS service provided by DynDNS, which is updated by my router, so the DDNS address will always get me to the router. On the router, I have port forwarded  the http port, the media port and the RTP ports. This works great on any pc anywhere I use it.

The problem is that when I access the machine from an iPhone or iPad, I can access the machine, but the DVR and iPhone don't seem to 'talk the same language'. It opens the DVR access page (user name & password), but does not recognise the inputs from the iPhone. I know there are H264 decoders available for this machine - it does work on XMeye OK, but the speed, connectivity and availability are virtually unusable for about 90% of the time, so reliability on a third party is the problem.

My query is that if it can stream through a remote server (XMeye), why can't I access it directly? My previous installation was accessed by direct addressing, but had other downfalls.

Thanks for your reply, and wonder if there is any other solution? If not, It's going in the bin

All the best - John.
 

[tomcctv 190]

Ok John I’ll ask a different way 

what app are you using on your iPhone and iPad ....... you have to use a app

[RadioJohn 0]

I'm using XMeye. It does work, but it usually takes ages to access the server, and swapping views between cameras is pretty much of a joke. XMeye set itself up from the QR image provided by the DVR.  I'm trying to find another app which directly addresses the ports on the DVR, but so far, have drawn a blank. Do you know of any other app which will work with these machines, or are they designed to 'talk' to that app only?

Sorry about the delays in replying, but I'm trying to juggle this with hospital visiting

Cheers - John.

[tomcctv 190]

Yes there are a few apps but if you set them up from the cloud option on the app you will have problems.

 

i have sent you a link ..... and this is how you set it up.

open app ........ don’t click on cloud .....instead click on local login at the bottom left corner........new screen pops  up.......click the +sign in top right

then add your details then save. 

 

To watch and playback your system .....open app click local login and you will see all your cameras. 

And you can use this for anywhere it’s not just local

[RadioJohn 0]

Thanks Tom (I make the assumption that's your name; please forgive me if I'm wrong).Where did you send the link, as I can't see it anywhere?

I just checked for messages, but can't see anything. I really am very grateful for your help with this - it's not often you get help like this...

[RadioJohn 0]

Tom - You're a star! All working now, thanks very much for your help.

Best wishes and happy new year! - John.

[tomcctv 190]

1 hour ago, RadioJohn said:

Tom - You're a star! All working now, thanks very much for your help.

Best wishes and happy new year! - John.

Thank you John .... all the best in the new year

[Tomcat 0]

Hi, could you post the link to the solution, I believe I have the same issue.

[RadioJohn 0]

Hello Tomcat

Tomcctv sent me to https://itunes.apple.com/gb/app/explorer-cctv/id962250656?mt=8  to obtain the iPhone app - seems to be working OK now - just follow Toms instructions earlier in this thread.

Cheers - john.