cooper1234 0 Posted February 3, 2019 I posted this early but I think it was the wrong forum. My qsee system is about 4 years old. The DVR is a QC588. About 3 months ago I started getting a User is locked message. This means I can't view the cameras remotely and on WIFI. It's random, it could happens several times in one day or not for a couple of weeks. The only way I can view the cameras is to turn the DVR off and back on to reset. Not very practical if your not at home... My earlier post a suggestion was made to update firmware but when I looked into that it was questionable if I was looking at the right firmware and there was allot of warning from Qsee about not loading the wrong firmware. Any thoughts? Share this post Link to post Share on other sites
tomcctv 190 Posted February 3, 2019 Hi is this message on your dvr screen or mobile screen is your system working normal .....just blocks mobile Share this post Link to post Share on other sites
cooper1234 0 Posted February 3, 2019 Main DVR screen works with no warning window.. The User Locked message is on the Android Qsee App screens. No App functions are usable without getting the User Locked Window. My Laptop in another room which works on WIFI will not load cameras but no User Locked warning window. My notebook which also works WIFI will load cameras and work properly. Everything works when you reset the dvr by unplugging and plugging it back in. Thanks. Share this post Link to post Share on other sites
