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Cctv2240

Hard drive showing 0 used and 0 available

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I recently put in an eight channel Hikvision NVR for a friend. It holds 2 hard drives but he only put in one WD Purple 2TB. Upon turning it on, under hard drive, it lost 0 space used of 0 available. I can't even select it to initiate it or format it. Is there a place in the menu to select which one to use? I figured it would see that only one was hooked up and default to it. Thanks for any advice anyone can give me. It is fully installed so taking it out and apart is a last resort but doable. Thanks

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1 hour ago, Cctv2240 said:

 Is there a place in the menu to select which one to use?

I don't think there is. I think it should detect it on it's own if it works and is installed correctly. Then you go into the system/hdd menu and initialize it

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Hi. Sounds like a used drive ..... always best to install a new Hard drive 

you could try removing it and format it on a pc .. and then install it into recorder and let recorder format it..... if recorder does not format it from start there is a problem with hard drive. 

Also a used drive could also have a partition and recorder could see that as a problem 

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