Avigilon View with Axis PTZ

[NAPC 0]

Hello all, we recently installed 9 fixed axis cameras and one axis PTZ model number Q054-E and they are connected to avigilon view via a fiber connection. We are able to move the PTZ in the axis web interface however when we view the camera in avigilon view the control to move the camera is gone. We’ve tried reaching out to both axis and avigilon with no luck and was wondering if anyone had any tips, thanks.

[clementsj 0]

It sounds like a permissions issue.  Go into Setup for the site and then into Users and Groups.  Click on the group in which the user that needs the ability to move the camera is associated, then on Edit Group at the bottom. Check to make sure Use PTZ controls is checked under each group that is supposed to have the ability to move the camera.  The restricted users group automatically has this unchecked and therefore unavailable for those users.  Also, make sure you are logged into a native Avigilon administrator account and not with an account tied to Active Directory or you may not see or have the ability to change the option.  Last minute note, you may want to setup a "Return to home" position with a timeout in the web interface.  Nothing worse than going into recording to check an event only to find out the camera is facing the wrong direction.  Hope this helps

[NAPC 0]

We just checked the permissions and all the permissions are enabled and we are on a root or admin account on both avigilon and axis, we are able to move the camera on the axis interface with the mouse however nothing registers or works on avigilon view.

[clementsj 0]

When you connected the camera in the Connect disconnect screen, did you ONVIF  or Axis under Type?  I am wondering if you are using the ONVIF driver which is a generic driver that Avigilon created for 3rd party cameras.  Try removing the camera, then click on Find Device up in the top left corner.  Then change the Device Type:  to Axis and put in your ip address, username and password for that camera.  You should see your camera in the Discovered devices at the top with Axis as the type instead of ONVIF.