djkokalis 0 Posted November 2, 2020 Hello there. I have purchased my 4ch DVR with cameras from a company named Sannce from Aliexpress 3 years ago. The cameras used to work just fine until a few weeks ago. The problem is that I cannot view my cameras from my phone remotely (I can see them from the app when connected to the wifi of my house). Since now I have tried all the following upon sending a bunch of emails to sannce customer support: Restored the dvr to factory default Removed the Cr battery from the dvr Disabled the reenabled the dhcp option Port forwarded the ports of the dvr on my router After a lot of emails, Sannce told me that I have to replace my DVR with a new one. What is your opinion on this? Any other solutions that I should try out? Thanks Share this post Link to post Share on other sites
djkokalis 0 Posted November 3, 2020 Any suggestions please? Share this post Link to post Share on other sites
tomcctv 190 Posted November 9, 2020 Hi which app are you using Share this post Link to post Share on other sites
djkokalis 0 Posted November 10, 2020 16 hours ago, tomcctv said: Hi which app are you using Hi Tom. I am using Freecampro on iOS I don't believe it has something to do with the app since my dvr can't connect to the cloud server. I am attaching photos of my dvr, the camera model, a photo of my network settings and last but not least a photo of the wizard stating that the cloud server is connecting but nothing happens. I also tried to access from a web browser the website of the cloud service (http://www.atvcloud-ahd.com) but I get an error. Is it that the cloud server is down so that is why I cannot access my cameras remotely? Would be possible to access my cameras remotely from a ddns server? thanks Share this post Link to post Share on other sites
tomcctv 190 Posted November 10, 2020 Hi. It is 100% a problem with your app. the qr code is dead .... just takes you to a web page .... registered in October 2020 you can pass the cloud service (which is not really a cloud service) it’s just a redirect service of your IP address to China do your own port forwarding on your router Share this post Link to post Share on other sites
djkokalis 0 Posted November 10, 2020 I have already port forwarded my router but still doesn’t work. I also tried to make my dvr address static but still nothing. Is there any other app you know available that would do the job? I am attaching the port forwarding of my router (sorry it’s in Greek). I also tried TCP and UDP protocol Share this post Link to post Share on other sites
tomcctv 190 Posted November 10, 2020 Hi. I can’t see your dvr http 80 forwarded Also use tcp and udp your app is working local (dvr local ip ) so should work with ports forwarding that system also works on the xmeye app but you still can’t use the qr side Share this post Link to post Share on other sites
djkokalis 0 Posted November 10, 2020 47 minutes ago, tomcctv said: Hi. I can’t see your dvr http 80 forwarded Also use tcp and udp your app is working local (dvr local ip ) so should work with ports forwarding that system also works on the xmeye app but you still can’t use the qr side I thought it wasn’t necessary to forward the http port. Ok I will try it and get back to you. Should I use a static ip on my dvr or leave the dhcp option? Last but not least do you know an app or Mac OS so I can also view them from my computer? thanks for your help Share this post Link to post Share on other sites
