tenmonty 0 Posted November 18, 2020 Hi, I'm new here so go gentle!!!I am an absolute noob to cctv and have just purchased and set up a HiLook NVR 104H-D with 1 camera added (I have 2 more to add in future)Everything works fine except I can't access the camera remotely away from my wifi connectionI have been trough every guide I can find and have set port forwarding and DDNS but just can't get it to work. I've had 3 nights at it now and am out of ideas.I've tried the Hik Connect and HiLook app and they both have the same problem (connection failed)I'm hoping someone can help me with this to save me going mad.Please let me know what info is required for you to help meThanks Share this post Link to post Share on other sites
tomcctv 190 Posted November 18, 2020 Hi. We’re are you located ??? did you buy this system new ? Share this post Link to post Share on other sites
tenmonty 0 Posted November 19, 2020 Hi, I'm in the UK and yes from new Share this post Link to post Share on other sites
tomcctv 190 Posted November 19, 2020 Hi. I can see your live over the hilook server another security from hikvision before you do anything you must do a full factory reset on your recorder and also delete all recorder settings on your router ... basically start from scratch also edit your post and delete all your picture Share this post Link to post Share on other sites
tenmonty 0 Posted November 19, 2020 OK I will have to do that when I get home. Are you able to help in setting up once I've done that? Share this post Link to post Share on other sites
tomcctv 190 Posted November 19, 2020 Yes that’s not a problem .... in fact it’s online now what part of uk Share this post Link to post Share on other sites
tenmonty 0 Posted November 19, 2020 I'm in Peterborough, east anglia Share this post Link to post Share on other sites
tenmonty 0 Posted November 19, 2020 OK I have reset everything and just have the camera back online locally Share this post Link to post Share on other sites
tomcctv 190 Posted November 19, 2020 Hi. I have just checked the server and your no longer on it so fresh start. can you post a pic of your recorder network screen I have also sent you a pm Share this post Link to post Share on other sites
tenmonty 0 Posted November 19, 2020 Is it just that one you want? Share this post Link to post Share on other sites
tomcctv 190 Posted November 19, 2020 Yes that’s all now click on NAT at the top of that page and scan the code into app .... qr code on left Share this post Link to post Share on other sites
tenmonty 0 Posted November 20, 2020 I don't have a qr code on the NAT page. It is only showing on the maintenance part of the menu. I've scanned it into the app anyway and the device is added , I can see the camera also whilst on WiFi Share this post Link to post Share on other sites
