Playback issue

[DK72 0]

Hi guys, newbie here.

I got a annke ip cctv system 4k, 8mp, 5 cctv cameras. It works great  but i cannot for the life of me sort out a playback issue on my mobile phone so I'm asking for help. I can view live footage on my phone no problem at all but the minute I get a notification of motion detection it will not play.

Motion detection set up on nvr.

Camera detects motion and correctly sends a notification to my phone.

I grab my phone and load the annke app to see that every time it acknowledges the detection but will not play the footage.

Now my system is a 4k 8mp 5 x camera system so I guess that means a lot of info the system is trying to upload and send to my phone so I get where the problem may be.

Now I'm a complete noob so know very little but from what I have read it would assist if I could reduce the substream parameters to play back in lower quality to allow streaming to be easier.

 

My question is , is this correct?

 

If I reduce the substream parameters from 4k would my system still record footage in 4k but play it back to my phone in lower quality ?

 

If that's the case what settings should I set substream to ??

 

Please remember I know nowt ???!!!

 

Thanks y'all.