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CHOPRAMO

Hikconnect issue with DS-KH8350 - WTE1

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We have installed a DS-KH8350 WTE1 indoor monitor with 2 no.'s DS-KV6113-WPE1.

Everything works well except that even when a call from the door station is picked up on the indoor monitor, the HIK-connect app on all mobile devices still keeps on ringing. We have updated the firmware of the indoor monitor as well as updated the HIK-connect app. However the problem still persists.

Any help will be hugely appreciated

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