Need Help and advice

[Siiak 0]

Hi All,

 

This is a very good site and I have learned a lot of thingsI frequently read the post, but never registered, something strange happened today at a clients store for which I need some help.

 

We installed a Samsung DVR, and its working fine for past 6 months, client called me that the dvr suddnly stopped recording, right after 2 guys showed up to buy some jewellery, he thought they looked fishy so he went to make a vhs after they left and found that the dvr's recording is off althought the unit is still on, there was no electrical problems as well I told him to reset the dvr and it worked fine.

 

Here is the strange thing, when I reviewed the recording with him, we noticed strange interferences in the 2 cameras then there was some ghosting effects and poof recording stopped, this happened when these guys showed up before that and after restart everything works ok is there a way to shoot something at the dvr to make it stop recording or courpt the data.

 

Any help would be appricaited.

 

regds

 

Edward

[ayalas 0]

wow thats crazy and you say there was no electrical failer.Do you have a back up battery for the dvr?What about other employes do they have asses to the dvrs.Also how often are you eraising the old data on the harddrives.

[kensplace 0]

Does the dvr keep an event log? If it does, check it see if there are any reported problems (like hard drive problems, power, system failure etc)

[CollinR 0]

Probably just coincendence.

 

Are you in the US?

 

How much value is in the jewelry?

 

Got outside cameras?

[Siiak 0]

Hi all,

 

The DVR has a UPS, and the installation was done at a mall, no we did not install any outside cameras just the inside, Im located in US, TX.

 

Thanks all