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Warwickuk

OSD menu screen help

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One of our PTZ cameras does not seem to be very reliable with bringing up the OSD, the iris + doesn’t always bring up the menu, on occasion it just seems to appear. 
 

any ideas on how to rectify this? Would love to have it a little more responsive.

 

the model info is as follows

Samsung STW SPEED DOME CAM

Cam model from osd says 37ph

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