Kestrel Viewer App not working
Hi Tomcctv - new thread as you requested.
Last month we installed CCTV to our property.
We could view the cameras remotely via our mobiles and tablets.
Yesterday afternoon the login appeared frozen on my iPad but I was still able to view on my iPhone.
Then last night we had a “connect fail” message when we attempted to log in using a Samsung Galaxy tablet and Samsung mobile. However, I could still view using my iPhone.
This morning I cannot log in on my iPhone either.
On the Samsungs we press “log in” and just get the timer scrolling and eventually it says “cannot connect to server.” On the iPad and iPhone the log in button does nothing, it’s as if it’s frozen.
We are at home so I’ve tried viewing both on our usual wifi connection and via 4G.
It is still recording onto the hard drive and I can view via a monitor but the app is not working at all. Another poster on this forum had the same problem happen at the same time last night (see link below) but I don’t know how I can check if it is a Kestrel server problem their end or a problem our end and we need to reinstall the app. The Kestrel app has not been updated for 3 years! The app version is too old to work on my son’s new Samsung so he’s never been able to even download it. The CCTV uses Kestrel turret cameras and an OYN-X 8 Chn 4K POE NVR.
https://www.jmcsecure.co.uk/kestrel-5mp-8ch-ip-cctv-kit-with-4x-ip-turret-cameras Wifi DCHP is ticked but status states “device not detected” and “wifi IP range in conflict with wired IP range.” SSID is blank. IP address shows 4 zeroes as does gateway and subnet mask. 3G/4G status as above, IP address as above. Lan DCHP is ticked. Connectivity P2P status: connection failed: connect to the server failed. Coincidentally the other poster has the same statuses as me! Why would we both have the same problems and status happen at the same time if it was a local/home issue rather than a Kestrel app server problem? Rather strange. Rebooted modem/router and NVR but no joy. I used the QR Code on the set up wizard to download the Kestrel app when the CCTV was installed. Cannot access the app to alter any IP settings etc.
As per my user name, I’m not great at technology so an idiot’s guide would be an advantage. Any help would be greatly appreciated.
Thank you.
We could view the cameras remotely via our mobiles and tablets.
Yesterday afternoon the login appeared frozen on my iPad but I was still able to view on my iPhone.
Then last night we had a “connect fail” message when we attempted to log in using a Samsung Galaxy tablet and Samsung mobile. However, I could still view using my iPhone.
This morning I cannot log in on my iPhone either.
On the Samsungs we press “log in” and just get the timer scrolling and eventually it says “cannot connect to server.” On the iPad and iPhone the log in button does nothing, it’s as if it’s frozen.
We are at home so I’ve tried viewing both on our usual wifi connection and via 4G.
It is still recording onto the hard drive and I can view via a monitor but the app is not working at all. Another poster on this forum had the same problem happen at the same time last night (see link below) but I don’t know how I can check if it is a Kestrel server problem their end or a problem our end and we need to reinstall the app. The Kestrel app has not been updated for 3 years! The app version is too old to work on my son’s new Samsung so he’s never been able to even download it. The CCTV uses Kestrel turret cameras and an OYN-X 8 Chn 4K POE NVR.
https://www.jmcsecure.co.uk/kestrel-5mp-8ch-ip-cctv-kit-with-4x-ip-turret-cameras Wifi DCHP is ticked but status states “device not detected” and “wifi IP range in conflict with wired IP range.” SSID is blank. IP address shows 4 zeroes as does gateway and subnet mask. 3G/4G status as above, IP address as above. Lan DCHP is ticked. Connectivity P2P status: connection failed: connect to the server failed. Coincidentally the other poster has the same statuses as me! Why would we both have the same problems and status happen at the same time if it was a local/home issue rather than a Kestrel app server problem? Rather strange. Rebooted modem/router and NVR but no joy. I used the QR Code on the set up wizard to download the Kestrel app when the CCTV was installed. Cannot access the app to alter any IP settings etc.
As per my user name, I’m not great at technology so an idiot’s guide would be an advantage. Any help would be greatly appreciated.
Thank you.