GV800 system crashes during recording

[m.j 0]

Hello all! I'm new to this forum, and new to CCTV installations. I have a problem with my first CCTV install. I was hoping some of you guys out there with some experience might know what my problem is, before I decide to rip everything out and start troubleshooting my hardware.

 

Here's my specs:

CPU: P4 2.8ghz

M/B: ASUS P4R800-VM

(here's asus's specs for my mobo from asus:

http://usa.asus.com/100/html/share/3/txt/60/pdf/p4r800-vm/p4r800-vm.zip)

RAM: 768MB PC3200 ram

HD: 120GB Seagate 7200rpm PATA

Vid: XGI Volari V3

OS: WinXP Pro

DSP: GV800-8 120fps

GeoVision v8.02

 

It runs fine when I don't have monitoring turned on. The crashing occurs only when it's in recording/monitoring mode. It's very unstable when it's in monitoring mode, as in it crashes after 2 minutes, 30 minutes, sometimes even up to 2 hours of running.

 

Configuration-wise, I have it set to smart record using the GeoMPEG4 codec with a video quality of 3 for all 8 cameras. Most everything else is left as default.

 

The OS is stripped down and has pretty much only the Geo software.

 

I suspect that it could be one of: RAM, Vid Card, HD, or mobo. I did some searching prior to posting and see that an Intel chipset is recommended, as long as it's not VIA... is it likely to that an ATI　chipset conflicts as well?

 

I always am suspicious of hardware, but it could very much be software as well. Any suggestions?

[ezCCTV 0]

This is due to the ATI motherboard chipset. I have not seen any ATI chipsets run GeoVision successfully. The Intel chipsets are the safe option to go for. We have been using the Intel 945P chipset successfully for several months.

 

See the sticky in the GeoVision forum for the latest PC Spec test sheet from GeoVision, this lists all the hardware tested successfully by GeoVision.

[m.j 0]

Thanks for the reply. I never knew about the chipset incompatibility issues. I'm going to switch up the motherboard to an Intel chipset one and see if that resolves the issue.

 

But, is it more likely to be a problem with using the ATI chipset? Or with the vid card/ram/hd? I'm just wondering because I've seen some posts saying it's only the VIA chipsets that will have problems, and other chipsets work...?

 

But either way, I'm going to change up the motherboard first. I just want to avoid other issues.

 

Thanks again!

[CollinR 0]

The video card should be fine.

 

I am kinda surprised that ATIs chipsets also cause problems, I hate ATI though so I don't care too much.

[rory 0]

cheap way first, take out the video card and use onboard video.

Download the latest drivers from ATI's website.

 

If it still does it, then you can rule out the video card.

 

It could still be a bad hard drive, or even memory stick.

Other than that, there are other things like the Power supply.

Id try that before swapping the mobo, if you have any of those lying around.

 

When you say crash, is it just geo causing an error, or the whole system crashes?

[501 0]

I had 2 systems with ATI chipsets and GV800 cards and both were problematic. I'd get rid of the motherboard first.

[m.j 0]

Thanks for the replies guys!

 

I'm on a tight schedule right now, so I decided to swap out the mobo first since it seems to me the most likely culprit. I swapped it out earlier, but haven't had a chance to test the system yet. I hope that's it!!

[m.j 0]

cheap way first, take out the video card and use onboard video.

Download the latest drivers from ATI's website.

 

If it still does it, then you can rule out the video card.

 

It could still be a bad hard drive, or even memory stick.

Other than that, there are other things like the Power supply.

Id try that before swapping the mobo, if you have any of those lying around.

 

When you say crash, is it just geo causing an error, or the whole system crashes?

 

By crash, I meant the computer locks up. I don't get any blue screen or immediate shutdown, the screen just locks up. No response from keyboard or mouse, and I have to reset or poweroff.

 

I hope it's the mobo causing this. I was going to do what you suggested, but swapping out the mobo sounds to me like a working solution.

 

Does that sound likely it might be something other than the mobo?

[rory 0]

sounds more like a hard drive problem .. or video drivers .. i would go the easy route first .. video card .. get rid of it .. if its a recent chipset it should be enough video to run the Geo, thats if the mobo has onboard video?

 

mother boards and hard drives are around the same cost so thats up to you which one you want to try first.

 

What kind of Power Supply are you using also?

[cctv_down_under 0]

It really could be numerous things..the things to check.

 

1/ Did you make a partition for the video, is it possible you are recording to the root drive and strangling the system.

 

2/ Do you have corrupted data on your drive...to check open the folder containing the video recordings, open each cameras folder and look at the folder names, they should run in date sequence if there is an old date that is out of whack then it is likely corrupted, the easiest way to find the corrupted folder containing the files is to change the folder view to THUMBNAIL, thumbnail view will preview the contecnts of the folder on the folder icon, the ones that do not do this either have corrupted video segments or have nothing in them.

 

3/ Stress test your ram

 

4/ If your card has a hint bridge controller then you should be using Intel chipset, if not it will probably still work.

 

5/ Check that the fan is still running on the video card.

 

6/ If using multipe drives, are they too close together causing overeating?