Can't connect to server

[xoom 0]

I see a few people have already reported similar issues but none with a solid answer that might help me so I am posting this...

 

Our issue is that when my client tries accesing their webcam they can go all the way till they enter a user id and password and then get a message saying Can't connect to server. This happens for anyone trying to access the webcam not just one particular PC. So it seems we get routed to the Geo system OK but just can't access our cameras...My client has a third party administred Juniper router (they are selling wireless net time via the Rogers network in Canada) and we have ports 81, 4550 and 5550 routed properly, at least that's what they say - they do not allow 80.

 

I have never seen this before, but then again I always had acccess to my client's routers before...I would really appreciate any bit of help here. Thanks.

[CollinR 0]

Have them configure the router to forward outside port 81 to inside port 80. Then have the customer manually add the port in the address bar.

 

http://cus.tom.er.ip:81

[rory 0]

make sure they are port forwarded in the router. If you dont have admin access to this then its going to be hard.

 

make sure either windows firewall has those ports added in, or it is disabled.

 

once all that is verified, see if you can telnet to each port individually, from a remote location.

 

Also make sure you are connecting to the correct IP address, and the router is forwarding the ports to the correct PC. And make sure the Geo has a local Static TCP/IP setting.

 

It sounds like they didnt forward one or more ports in the router/firewall.

[xoom 0]

As per the admin of the router: ""...I have spent at least three hours today doing some extensive research on the camera system. I have check with the high speed cable provider and the ports are not being block on their end both for incoming and outgoing. I have also spent time opening port range and still there was no connection on ports 4550 and 5550.

On port 81 there is connections both and sync and acknowledgement, i.e. the camera system is acknowledging connection

On port 4550 there is sync but no acknowledgement; i.e nothing is waiting on that port..."

 

So as per your earlier recommendations, we have the windows firewalls open, IP number is correct and we add XX.XX.XX.XX:81 at the end of the IP number. I checked on www.canyouseeme.org and only the port 81 is visible....but this conflicts with what the guy administering the router says! It looks like he has spent some time on it and he says the ports are open...

 

Is it somehow possible that I have restricted the 4550 and 5550 Geovision ports inadvertantly?

 

Thanks for your help again.