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PTZ setup on Viewgate 32CH card

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Anyone know about Viewgate 32ch 240fps card? I need to connect an avtech PTZ camera (AVP311) on it but just can make it work.

 

the protocol is pelco-D and ID on camera is 001. I put those setting to DVR but no response from the camera.

 

I connect this camera to a AVtech dvr and it is working fine, so the camera is ok. I just don't know where did i go wrong.

 

could anyone help me on this please. need to have this job done before weekend. thx so much.

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