CameraGenius 0 Posted July 27, 2007 Have a customer that has a system with geovision card installed and they forgot their passwords. They did not check the box at the beginning of installation to "Allow removing passwords". Does anyone out there have a tool that does this (cough cough rory =D), or know of any 3rd party software that will do this. Thanks for any replys. Share this post Link to post Share on other sites
rory 0 Posted July 27, 2007 what version software is it? Share this post Link to post Share on other sites
CameraGenius 0 Posted July 27, 2007 it's either V8.01 or V8.11 Share this post Link to post Share on other sites
rory 0 Posted July 27, 2007 i thought I found out where 8.0 keeps its passes but i was wrong .. anyone else know? Otherwise the fix I have is for versions earlier than 8.0. Share this post Link to post Share on other sites
CameraGenius 0 Posted July 27, 2007 what do you have for the earlier versions? is it the RemoveGeo? Share this post Link to post Share on other sites
CollinR 0 Posted July 27, 2007 Turn your ActiveX settings to prompt if unsigned Go to http://www.lowvoltageonline.com/site/modules.php?name=HelpDesk I will VNC in and reset it for you. Share this post Link to post Share on other sites
CollinR 0 Posted July 27, 2007 Whoops try again, I was away from my desk. Share this post Link to post Share on other sites
rory 0 Posted July 27, 2007 what do you have for the earlier versions? is it the RemoveGeo? No, was RemovePass .. not online anywhere. Share this post Link to post Share on other sites
mpanter 0 Posted August 8, 2007 Mr. Collins, I'm having PW issues and would like to see if you may be able to help me out. I currently have the software (6.1) uninstalled at the moment, the credentials stayed even after I reloaded it. Share this post Link to post Share on other sites
