darwal 0 Posted January 4, 2008 Hi there, I wonder if the guys from Alnet technical support are still around here or they are gone. I have been trying to contact them via email for a couple of days already but I have no reply from them. Thanks Ricky Share this post Link to post Share on other sites
Securitymaster 0 Posted January 5, 2008 What's the problem? I've used ALNET in the past, and actually have one system setup in my house. Maybe I could help. Share this post Link to post Share on other sites
darwal 0 Posted January 6, 2008 Hi, Thanks a lot for you help. Well the case is that I just started with the new version they have for IP cameras (actually is a hybrid system where you can have analogue and ip cameras at the same time). It is vdrs version 3.0.0.227. It is the one they have on the website under download page with the name VDRS- PROFESSIONAL INSTALL v3.0.0.219. (I know is not the same version they say on the website but this is just a mistake) I have plenty of bugs and malfunctioning everywhere. Do you know something about this version? Thanks. Darwal Share this post Link to post Share on other sites
Securitymaster 0 Posted January 6, 2008 That version is full of bugs. What CPU are you running? Share this post Link to post Share on other sites
darwal 0 Posted January 6, 2008 I bought a new computer exactly with the specifications they request. I even send them an email with the specifications and they reply me with the OK. It is a Dell Optiplex755 CPU Intel quad Q6600 @ 2.40Hz. 2 gigas ram. Chipset Intel Q35 (ICH9DO ATI Radeon HD 2400 XT 256MB DUAL DVI (Low Profile) My most serious problem is the pink screen (very often on alnet product) The case is that I cannot see the direct video on the server (only a pink screen) I had this same problem on my old computer and they told me this was because my graphic card was Intel. They said that with ATI it will work. I had to bought a new computer because my old one had no pci express slot to install an ATI but with the new computer I have the same problem. (pink screen) I have many other problems. Here are some of them: - No way to make a bookmark not even manually - when you enable the sound on axis network camera the system crash - alarms inputs are not showed correctly on server (but they showed OK on the client) - no way to see more that 16 alarms inputs/output buttoms on server or on client - no way to see more that 16 cameras on server only on client. - no way to select a source of sound.it will sound what ever is on any camera. - no sound recording - analog video output is not sending any signal Thanks again Darwal Share this post Link to post Share on other sites
rafal 0 Posted January 11, 2008 Darwal, Hello again, as stated before i am the tech support for North and South America, since you are located in Spain, you need to contact The tech support in the EU. Best form of contact is by calling, it is the quickest and most effective. Please use the following information: European Headquarters: ALNET SYSTEMS Inc. Skrzeszewo 148 83-330 Zukowo POLAND tel ( +48 58 ) 741 59 87 EN tel ( +48 58 ) 732 26 33 EN tel ( +48 58 ) 741 89 25 DE fax ( +48 58 ) 681 82 41 e-mail: pl@alnetsystems.com e-mail: de@alnetsystems.com e-mail: en@alnetsystems.com office is opened from monday to friday Opening hours: 8 am to 4 pm Thank You, Rafal Share this post Link to post Share on other sites
