AV760 Remote Viewer Issues+ (Newb)

[Gazza 0]

Hi All,

 

This is my first post so please go easy on me. I'm an IT type person in the UK that is using and AV760 (with 2020-10-K8-04-AA-14 firmware), I understand a fair bit about networking and I ride motorcycle for fun as well as commuting.

 

The problem I have with Remote Server E (ver. 1.0.6.2) is that it will log in once, the next time I try to log in it doesn't work and I have to hard boot the DVR. Any ideas why that should be?

 

Also, I'm not having much luck with the playback. I have set the DVR to record constantly and also just to record when motion is detected. Either way, if I search using the Remote Server E, I can click on the event but I get nothing played back. It looks like it's playing something but there's nothing there.

 

I fully accept that I've done something wrong and there's nothing wrong with the kit It is behind a router but the TCP port is cleared and forwarding, the AV760 is set for DHCP but I've told the router to always issue the same address.

 

Sorry if this is pointed out somewhere on the site but I have tried to look for it.

 

One last one, are there any guides written by humans for the AV760 that explain, step by step, how to get the kit doing what you want it to?

 

Thanks all

[Scruit 0]

Hi All,

 

This is my first post so please go easy on me. I'm an IT type person in the UK that is using and AV760 (with 2020-10-K8-04-AA-14 firmware), I understand a fair bit about networking and I ride motorcycle for fun as well as commuting.

 

The problem I have with Remote Server E (ver. 1.0.6.2) is that it will log in once, the next time I try to log in it doesn't work and I have to hard boot the DVR. Any ideas why that should be?

 

Also, I'm not having much luck with the playback. I have set the DVR to record constantly and also just to record when motion is detected. Either way, if I search using the Remote Server E, I can click on the event but I get nothing played back. It looks like it's playing something but there's nothing there.

 

I fully accept that I've done something wrong and there's nothing wrong with the kit It is behind a router but the TCP port is cleared and forwarding, the AV760 is set for DHCP but I've told the router to always issue the same address.

 

Sorry if this is pointed out somewhere on the site but I have tried to look for it.

 

One last one, are there any guides written by humans for the AV760 that explain, step by step, how to get the kit doing what you want it to?

 

Thanks all

 

Can you playback the video on screen?

 

Not sure about the failure on second login - sounds like maybe it's keeping the session open after you close the software? Try doing a NETSTAT from your PC and make sure the connection goes into a close_wait or time_wait state after you shut down and finally disappears.

 

Does the rmote software let you see wh else is connected? have to you tried connecting from two diff computers at the same time and then seeing if they each list the other session as active? what happens if you close one - does the other still list the session as active? Can you get a list of active TCPIP session through the DVR's screen display?

[Gazza 0]

 

Can you playback the video on screen?

 

Not sure about the failure on second login - sounds like maybe it's keeping the session open after you close the software? Try doing a NETSTAT from your PC and make sure the connection goes into a close_wait or time_wait state after you shut down and finally disappears.

 

Does the rmote software let you see wh else is connected? have to you tried connecting from two diff computers at the same time and then seeing if they each list the other session as active? what happens if you close one - does the other still list the session as active? Can you get a list of active TCPIP session through the DVR's screen display?

 

It's funny you know Scruit because I just tried the logging off of RS E (Remote Server E) and it worked fine... I also just replayed something today via the web browser that was a motion event and it worked fine!

 

I haven't tried replaying video from the RS E yet but the browser works anyway Somehow you've managed to fix two of my problems! This is some forum!!!